Self-Exclusion

How do I self-exclude from SB888KR.com?

SB888 wants to increase the standards in our target territories; hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.

SB888KR.com follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.

If you are worried about your gambling habits at any time, you can seek our assistance to activate the following tools:

Preventing Compulsive Gambling

Impose Self Limits

  • Request to reduce / limit the Deposit transactions and amount from your payment solution
  • Request changes in loss limits, bet limits, single bet limit and deposit limit

To help you set limits that are right for you, try answering this short questionnaire:

  • Establish what constitutes an acceptable loss before starting to gamble.
  • Note how often you play.
  • Note how long you play during each gaming session.
  • Use your answers to determine how much you would like to allow yourself to spend.
Request to reduce / limit the deposit transactions and amount from your payment solution

If you wish to you may request to set your deposit limit per transaction, per week or per month from your payment solution co., e.g. Neteller, Envoy, Moneybookers, and etc.

Request to change/set loss limit, bet limit, single bet limit and deposit limit

You may request to set your loss limits, bet limits, single bet limits, and deposit limits per transaction to suit your needs. Once your request has been made, it may take 24 hours to process the changes.

Please note that once the changes to your bet limits have been implemented, any request to remove the limits will be subject to a 7 day cooling off period. This means your bet limits will not be increased for 7 days after the request is made to remove the limits that were put in place.

For more details or requests, you may email us at support@sb888.com 24 hours a day, 7 days a week.

What is a self-exclusion?

Self Exclusion is a facility that we offer to help those customers who feel that their gambling is getting out of control by seeking our assistance to avoid getting addicted to gambling. If at any stage, you become concerned about your gambling behavior, you can request for one of the following cooling off exclusions period:

  • Minimum of six month up to five years self-exclusion
  • A permanent self-exclusion

How do I request self-exclusion from SB888?

You can request a self-exclusion period by email us atsupport@sb888.com.24 hours a day, 7 days a week, with details of your account and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum period of 6 months.

How soon after requesting a self-exclusion will it be activated?

We will endeavor to apply your self exclusion as soon as practically possible, however, please note that this process may take a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you.

Can I re-activate my account or open a new account during the self-exclusion period?

Once you have requested for a permanent self exclusion, we will not entertain any request to reactivate your SB888 account at any time.

Accounts that have been self-excluded other than permanently can not be reactivated or cancel the request under any circumstances until the expiry of the self-exclusion period. SB888 self-exclusion policy involves a joint commitment from us and yourself. We will take reasonable steps to prevent you from re-opening your account or opening new accounts. Similarly, during the period of your exclusion, you must not attempt to re-open any existing account(s) or try to open any new accounts. Any new accounts you might attempt to open during self exclusion periods will also be blocked as soon as detected.

We will block your account with immediate effect after the receipt of your email request to self exclude. Once you are self-excluded, we will return all your existing closing balance with us to your registered bank / your last payment solution method that you had used. In addition, SB888 will take all reasonable measures to make sure you do not receive any promotional material during the exclusion periods.

If I would like to re-activate my account after any self-exclusion period (non permanent) , can I do this?

Only 2 attempts of self-exclusion will be honored. The 3rd attempt will be deemed as permanently self exclusion in which reactivation of the account is strictly prohibited.

At the end of the self exclusion period, you may contact our Customer Service team who will be able to advise you if you wish to commence your gambling. Please note that a 7 days cooling of period will be imposed upon your request for you to further consider your decision before your SB888 account can be reactivated.

If you wish to discuss any of these options, you may email us at support@sb888.com. 24 hours a day, 7 days a week.

In order to help you keep control, we would like you to remember the following:

  • Gambling should be seen as entertainment, address it as if you are paying for entertainment so do not over pay for your entertainment
  • Gambling should NOT be seen as a genuine way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to lose.
  • Keep track of the time and amount of money you spend gambling.
  • If you need to take a break from gambling, contact us for a self-exclusion or suspension account.

SB888KR.com follows the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices.